Intellectual Property & Trademark:

All content on the NEXO website/app (including but not limited to logos, images, text, software, and designs) is the property of NEXO. Use, duplication, or distribution without prior written consent is strictly prohibited.

 

Orders and Payment:

When placing an order through NEXO, the full value of the purchased items will be deducted, including applicable taxes. By confirming your order, you allow us to verify your payment details via secure channels.

 

Product Availability:

All orders are subject to approval and stock availability. If a product is unavailable, the customer is entitled to a full refund minus any payment gateway fees.

 

Payment Methods:

Available payment methods include Cash on Delivery and secure online card payments.

 

Return Policy:

You may return products within 3 calendar days. Conditions apply: the product must be unused, unopened, in its original packaging, and non-perishable. Refunds will be issued to the original payment method.

 

Cancellation Policy:

You can cancel your order within 15 minutes by calling customer service.

 

Delivery Policy:

Orders are delivered within 4 days to 7 days. Times may vary during peak days and vacations. Track orders via customer service or email.